Tag: english proficiency

The Filipino call center and BPO industries need to learn how to demonstrate value

January 28, 2014January 28, 2014 FallenAngel 44 Comments

As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction….

Development, Economy, Money Talks, Technology

How the Philippines’ outsourcing industries can benefit from Paula Jamie Salvosa and Christopher Lao

November 16, 2012 benign0 36 Comments

Following another viral video circus, this time involving Ms Paula Jamie ‘Amalayer’ Salvosa, we find an emerging pattern in the sorts of “scandals” that Filipinos tend to salivate over. A common denominator underlying these is a perverse fascination with the hilarious gaffes Filipinos routinely deliver in their on-going clumsy effort to use the language of…

Culture, Development, Education, Society