Tag: adaptability

Four questions for the call center and BPO industries that need to be asked

January 30, 2014January 30, 2014 FallenAngel 49 Comments

Let’s keep it simple. Certain members of the call center/business process outsourcing (BPO) industry took the “offending” lines from GMA-7’s drama series “The Borrowed Wife” way too personally. But why dwell on a perceived slight over something that may or may not be true when there are bigger things to worry about? Because these bigger…

Culture, Development, Economy, Lifestyle, Media, Technology

The Filipino call center and BPO industries need to learn how to demonstrate value

January 28, 2014January 28, 2014 FallenAngel 44 Comments

As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction….

Development, Economy, Money Talks, Technology