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Tag: contact center

Four questions for the call center and BPO industries that need to be asked

Posted onJanuary 30, 2014January 30, 2014AuthorFallenAngel49 Comments

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CategoriesCulture, Development, Economy, Lifestyle, Media, TechnologyTagsadaptability, bpo, business process outsourcing, call center, change, contact center, gma-7, outsourcing, technology, teleserye, the borrowed wife, value proposition

The Filipino call center and BPO industries need to learn how to demonstrate value

Posted onJanuary 28, 2014January 28, 2014AuthorFallenAngel44 Comments

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CategoriesDevelopment, Economy, Money Talks, TechnologyTagsadaptability, bpo, business process outsourcing, call center, change, contact center, english proficiency, outsourcing, value proposition

Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me

Posted onJanuary 27, 2014January 29, 2014AuthorFallenAngel257 Comments

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CategoriesDevelopment, Economy, Media, Money TalksTagsbpo, business process outsourcing, call center, contact center, gma-7, jm cruz, outsourcing, teleserye, the borrowed wife

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