The Filipino call center and BPO industries need to learn how to demonstrate value
As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction….
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