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Tag: service industry

Power and authority misuse in the micro level: Building block of cultural dysfunction

Posted on March 24, 2015 By rsurtida 15 Comments on Power and authority misuse in the micro level: Building block of cultural dysfunction
Power and authority misuse in the micro level: Building block of cultural dysfunction

Some time a few weeks ago I got into a heated argument with a FX driver going the MRT North Station route. I was transferred to the graveyard shift and I was aware that despite the popularity of the late shift—thanks in no small part to the call center industry—most of your co-passengers will most…

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