Was it only January this year when the Civil Aeronautics Board slapped Cebu Pacific with an unprecedented P52 million fine for operational lapses and a disproportionate number of delayed and canceled flights over the Christmas holidays?
Acclaimed Film and TV director Lore Reyes just recently posted a rather long rant over being charged fees for travel insurance which he opted out of.
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F**k you, Cebu Pacific.
Cheats of the first order.
I just bought a ticket online and I definitely unchecked the Travel Insurance option. Only to find out in the final receipt AFTER PAYMENT that somehow you tricked me into NOT NOTICING that the Travel Insurance that I NEVER WANTED was back and included in my bill.
I know what you’ll say. Alam ko tatanga-tanga ako that I didn’t notice your sleight-of-hand deception in your website.
Pero just the same, F**K YOU ALL, CEBU PACIFIC!
Maging CEO ninyo sana si Noynoy Aquino!!!
His complaint didn’t go unnoticed and the airline did try to make amends with the film director. However, Reyes pointed out that the flaw in the website’s booking/sales page which caused him to rant hasn’t been fixed.
UPDATE: Jeus Somera of Cebu Pacific Guest Relations emailed me promising to reverse the insurance charges that I did not opt for but that I was deceived into paying for.
My reply to Cebu Pacific:
I appreciate the gesture.
But you cannot deny that you have a deceitfully designed website, where it would take more than above average diligence, focus and patience to get past your traps of automatically reserved paid seats and travel insurance. That is plain and simple deceit, and I hope you will not deign to deny that.
Whether you decide to change your deviously designed booking page is up to you. I and many of my colleagues in the entertainment, arts and film community never fly your airline for many other reasons, but you just added another reason not to fly Cebu Pacific. Profit drives you. (I should have said GREED instead of profit.) Not service.
You have deliberately put in TRAPS in your booking website that will cause the unwitting customer to pay for services that they don’t want, don’t need, and cannot afford to pay for.
Kawawa naman ang mga Pilipino. Ninanakawan na ng mga nasa gobyerno, pinagluluko pa ng mga nasa private sector na walang konsyensya tulad ng company ninyo.
Lorenzo A. Reyes
I bet Direk Lore isn’t the only one who experienced this and the problem with Cebu Pacific’s website will continue to dupe passengers into paying a fee that they may have opted out off.
In the sales page of other websites, additional options are usually offered before the check-out. But in this case, the default option includes the additional options and so the airlines may be making money from passengers in a very dubious way.
What? Did I hear someone say economic liberalization will solve this? Well tough luck guys, that ain’t gonna happen soon.