Business 101: Stop wasting your breath BEGGING the ‘best and brightest’ to stay

Take stock of the current political landscape today and one stark reality jumps out of the picture: There is no one great leader who stands out as one who possesses a coherent enough strategic vision for the Philippines. Instead of true leaders and statesmen all we have is more of the usual bozos: politicians. Filipino […]

Four questions for the call center and BPO industries that need to be asked

Let’s keep it simple. Certain members of the call center/business process outsourcing (BPO) industry took the “offending” lines from GMA-7’s drama series “The Borrowed Wife” way too personally. But why dwell on a perceived slight over something that may or may not be true when there are bigger things to worry about? Because these bigger […]

The Filipino call center and BPO industries need to learn how to demonstrate value

As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction. […]

Constitutional Reform – where is the business case?

A business case. The lack of one is the big elephant in the room that the whole debate around the Constitutional Reform agenda seems to be tiptoeing around. Constitional Reform is a textbook replacement problem. See it from a Project Management Lifecycle (PMLC) perspective and this becomes quite evident. Most PMLC schools of thought (management […]