The Philippines CAN become southeast Asia’s Silicon Valley!

Silicon Valley — the real one in California, that is — is hot, and it may be overheating the San Francisco Bay Area. Property prices are soaring as the Valley’s seemingly insatiable appetite for tech talent is drawing in the best and the brightest. But the downside to all this is that the techo scene […]

Philippine tourism touted as key to ‘inclusive’ growth while decay of key infrastructure continues

Climate change continues to loom as one of the biggest risks to the Philippines’ long-term future. Speaking before the United Nations World Tourism Organization’s ASEAN International Conference on Tourism and Climate Change in Legazpi City yesterday, Philippine President Benigno Simeon ‘BS’ Aquino III, asserted that the ‘new normal’ it will bring will compromise the long-aspired-for […]

Jojo Binay or Kris Aquino may be president in 2016 – but it really does not matter

The next presidential elections is still more than two years away but Filipinos are already looking to 2016 for that anticipated cool change. It’s not that the current term under President Benigno Simeon “BS” Aquino III can be described as hot. Far from it. The Second Philippine Reich can be considered more of a protracted […]

Four questions for the call center and BPO industries that need to be asked

Let’s keep it simple. Certain members of the call center/business process outsourcing (BPO) industry took the “offending” lines from GMA-7’s drama series “The Borrowed Wife” way too personally. But why dwell on a perceived slight over something that may or may not be true when there are bigger things to worry about? Because these bigger […]

The Filipino call center and BPO industries need to learn how to demonstrate value

As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction. […]

Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me

The outrage being expressed by certain members of the call center agent population, or business process outsourcing (BPO) industry, over a perceived affront in the script of media giant GMA 7’s latest series “The Borrowed Wife”, frankly just fails to impress me: Indignant call center agents vowed to boycott the newest GMA television series, “The […]

China ‘outsourced’ air pollution now reaching US mainland

America’s decades-long orgy of “outsourcing” its irreplaceable manufacturing might to China is now coming back to bite. Pollution dumped into the atmosphere by China’s growing carpet of factory smokestacks is now reaching the United States’ mainland according to a US National Academy of Sciences study. “We’ve outsourced our manufacturing and much of our pollution, but […]

Repatriation of workers should match a repatriation of jobs

The lessons learnt from outsourcing was long in coming. “Cheap” manufacturing meant taking “cost” advantage of foreign exchange and purchasing power disparities between rich nations and poor ones. And the low costs that were outcomes of these arrangements were bandied as “efficiency gains” in the home market despite no real operating efficiencies being actually realised […]