Four questions for the call center and BPO industries that need to be asked

Let’s keep it simple. Certain members of the call center/business process outsourcing (BPO) industry took the “offending” lines from GMA-7’s drama series “The Borrowed Wife” way too personally. But why dwell on a perceived slight over something that may or may not be true when there are bigger things to worry about? Because these bigger […]

The Filipino call center and BPO industries need to learn how to demonstrate value

As expected, I ignited a small firestorm with the Filipino call center and business process outsourcing (BPO) communities with my previous article “Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me” (henceforth known as “Outrage”). Of course, I wish I could have provoked a more substantive reaction. […]

Why the outrage over the call center agent ‘slur’ in ‘The Borrowed Wife’ fails to move me

The outrage being expressed by certain members of the call center agent population, or business process outsourcing (BPO) industry, over a perceived affront in the script of media giant GMA 7’s latest series “The Borrowed Wife”, frankly just fails to impress me: Indignant call center agents vowed to boycott the newest GMA television series, “The […]