Three-peat! NAIA is the World’s Worst Airport for 2013!

Actually, this wasn’t really much of a surprise if you think about it. I called it last year; considering how lethargic Philippine government officials and agencies are, and how the Philippine bureaucracy is an absolute hindrance to progress, I would have been slightly miffed if we weren’t at the top or near the top of that list.

Just to remind everyone, this poll can be found on the website Sleeping in Airports. Travelers vote in an online poll, given certain criteria dictated by the website, and they can also submit online airport reviews.

Where are the Pinoy pridesters? We topped a poll, guys; where are the Pinoy Pride shouts?! Come on! WOOHOO!

Arriving passengers lining up at the passport control counters at the Ninoy Aquino International Airport Terminal 1

I can even paste a section from my article last year about what people complained about when it comes to NAIA 1, and it would still apply this year:

Traveller Complaints: (Anything and everything) Poor Transit Facilities • Queues • Bribery • Crowded • Insufficient Seating • Delays receiving bags on belt • Poor quality restaurants • Taxi Scams

I just noticed, however, that the one consistent complaint missing from the above portion is the lack of clean bathrooms.

And how do those in charge of the airport reply? With pretty much the same nonchalance they’ve been exhibiting ever since time immemorial. Filipinos, especially those who work for government, after all, aren’t too keen on taking criticism very well.

“These are old issues,” Manila airport Terminal 1 manager Dante Basanta told AFP, adding that the problems were already being addressed by the government.

But then, I found a statement by Department of Transportation and Communication (DOTC) Secretary Emilio Abaya:

“That survey concentrates on sleeping in airports. Definitely, (Manila is) not a regional hub and NAIA is not designed to be slept at. You cannot demand hotel facilities from a house,” Abaya told reporters in a briefing yesterday.

…which is nothing but absolutely infuriating simply because: (a) it totally misses the point; (b) it continues the “couldn’t care less” attitude that those in charge have with regards to complaints about NAIA; and (c) it is a reply consistent with the ”pwede-na-yan” ethic that Filipinos apply to pretty much every aspect of their lives.

No, no, NO, Secretary Abaya. The website was very clear that NAIA was the World’s Worst Airport for overall experience. Airports are rated in terms of comfort, conveniences, cleanliness, and customer service. Even if something is being done about it, for your information, it’s been going on for two years. Where are the results?

From the website:

Comfort: crowded terminals or uncomfortable/limited seating
Conveniences: terminal closes at night, no 24-hour food options or nothing to do on a layover.
Cleanliness: dirty floors, bathrooms or food courts.
Customer Service: unfriendly staff or anti-airport sleeper policies.

And also for your information, Mr. Abaya, sleeping in airports is becoming a reality for many more travelers nowadays. Not only are there more people traveling on tight budgets (I think cheap young backpacker is the term used), early morning flights, long layovers, flight cancellations, and inclement weather are only a few more reasons why more and more people are deciding to sleep in airports.

Do you remember the saying “first impressions last?” The international airport, especially if it’s the only one of consequence in the entire country, is your welcome mat. How many times do you people need to be reminded that the airport IS the ultimate first impression that any country, any aspiring tourist destination, for that matter, is going to make on any visitors? If the airport remains dilapidated, unwelcoming, or generally in a state of disrepair, then chances are your tourist destination won’t get a second look. How hard is that to understand?

Brushing off visitors’ criticisms about the airport, telling them what they can or cannot do in your airport, and simply saying that “the airport is not for sleeping”, are tantamount to telling them to f*ck off and go somewhere else. Once again, Philippine government FAILS at its attempts to entice people to come to the Philippines, all because they refuse to act any faster on criticism, and because they set abominably low standards of conduct for themselves.

Aside from being tagged as the world’s worst airport this year, it is also interesting to note that over a hundred flights were cancelled last October 23 supposedly due to radar maintenance. What, they haven’t been upgrading their equipment for some time? See what I mean? Is the government really serious in its efforts to improve the airport for the sake of tourism? Flights cancelled is not going to help that, people.

Same thing happens every year. Whether or not the efforts to renovate NAIA, or move to a completely new location are underway, the fact is that the results speak for themselves (hint: they are dismal). It’s hard to tell if the government is really serious about promoting the country and tourism when they can’t even get the welcoming mat in order.

World’s Worst Airport for 2014, we’ll be expecting you. It would be a great thing, though, if we weren’t even on the list.

[Photo courtesy: Heaven, Purgatory, and Hell]

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About FallenAngel

А вы, друзья, как ни садитесь, все в музыканты не годитесь. - But you, my friends, however you sit, not all as musicians fit.

Post Author: FallenAngel

А вы, друзья, как ни садитесь, все в музыканты не годитесь. - But you, my friends, however you sit, not all as musicians fit.

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28 Comments on "Three-peat! NAIA is the World’s Worst Airport for 2013!"

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Gogs
Member

I am too busy welling up with pride inside that I forgot to cheer and change my status. ‘sniff. I cherish these moments.

Phyllis
Guest

Even the airport personnel don’t do much to spruce up the surroundings of both NAIA 1 and the Centennial airport, which is decades newer than its predecessor. They simply don’t care.

Taped up and makeshift signs everywhere, broken screens that travelers use to check their flight schedules, pop-up massage stalls, smoking areas whose stench wafts into the waiting areas, out of service ATMs… even the carpets look like they want to commit suicide in that place. How can anyone say it’s more fun in the Philippines when we’re offering up a shit hole as a welcome to our visitors?

Wayne
Guest
this is true..sleeping in the airports are now common specially if your are waiting for your next flight (layover), and getting a hotel is expensive and also afraid of missing a flight…my Singaporean friend did just this during his trip to Europe, he had to sleep in one for the airport in Germany waiting for the next flight to other country.Ask the backpackers or young travellers, and we can relate to this. Philippines is still long way to go? or those assigned airport authorities are living in their own bubble,disconnected for the real situation on the ground, name it, i… Read more »
barbero
Guest

Old issues? Really?! HAHAHAHAHA! Few months back – NAIA T1 still the same 2 yrs ago. Hardly any improvements. The Jurassic era miniature baggage carousel. The soooo limited toilet. The carpet full of stains and fading color. T3 is way much better. Shitty transporation going to other terminals.

Dirch
Guest

Why settle there, how bout we take the top 3, NAIA 1, NAIA 2, NAIA 3. Dream big filipinos.

Lemon Head
Guest
3-peat is wrong! NAIA has been the WORST airport since 1986. That’s the year we left and not one toilet has improved since. Also, not informing passengers that they have to pay travel tax at the front counter/customer service, then would be held-up at the Custom/Immigration/Departure area- for much higher fee (with no available change) is the best SCAM that airport is thriving on. Interior finish is deppressing, exterior structure is worst, surrounding zone is a blightful sight. If the rating were based in these conditions (not sleeping-on-the-floor- privelege), NAIA should have garnered this title 30 years in a row,… Read more »
barbero
Guest

Ive been to several countries and I haven’t encountered such thing as “TRAVEL TAX” & “TERMINAL FEE” only in the sh!thole called Pinas.

Ricardo Carandang
Guest

Aquino administration stink. So, the
toilets at NAIA stink.

Connor Woodman
Guest

I’m not surprised….obviously what NAIA’S management thinks is “enough” is not enough as the typical foreign observer sees it…..

Noy P. Salaula
Guest

Let’s all do the PINOY shout for being number 1 again.. ICHIBAN!!! WOOOOHOOOOOO!!!!!!

emilio
Guest

sa tatlong taong worst airport ang NAIA at tatlong taong panunugkulan ni GM Honrado… hindi ba dapat palitan na nang marunong mag manage ng AIRPORT TERMINALS??? Nakakahiya na ang Pilipinas dahil sa POOR MANAGEMENT NG GENERAL MANAGER.

EJR
Guest
The ridiculous Terminal Fee, where the hell is that money going? For more shitty services? After the LOOOOONG line up on immigration that tires and starves you and you being greeted with uber expensive food in the terminals together with unfriendly, sarcastic tinderos/tinderas, and think of this—to an international airport those food stalls don’t accept credit cards. (yes after paying for the terminal fee—-which drained me to the last two hundred pesos), and my last few hundred pesos can only afford a cola and a sandwich, even the soup which my sister bought is “Lasang vetsin”. I also noticed that… Read more »
joeld
Guest

This airport, if you are an OFW, or seem to be one, will treat you like s__t. So much for the OFWs being one of the national economy’s pillars. They will milk the OFW, from the taxicab up to immigration. And the airlines wouldn’t treat you any better. This country sucks big time all because of the idiocy they call “kalayaan” way back in 1986.

Phyllis
Guest

Even Cobonpue, Royal Pineda and Budji Layug share the same sentiments towards this shitty administration

http://www.abs-cbnnews.com/focus/10/02/13/what-happened-naia-1-redesign-project

Gerry
Guest

Getting scammed by the taxicabs as soon as the traveler walks outside the doors of NAIA is the #1 turn-off to visiting the country….besides everything the traveler has to deal with when the plane arrives at the terminal.

Ken
Guest

Plus as you leave the airport you drive through the city that should be bull dozed down and rebuilt

Gerry
Guest

10 years in a row is it now? now even the staunchest supporters of the admin must realize how full of it the people who run the airport are. they said they would fix these problems and yet here they are again!
‘tha baffrooms is da grossest mang!’, LOL!

Aegis-Judex
Guest

Jesucristo, people…

One more piece of evidence indicating that Manila is porta inferi.

HUBERT
Guest

Not quite ‘THE’ worst airport in the world! – They forgot to mention Riyadh, Baghdad, and Sana’a! Closely followed by Sharjah, and Dubai T2 (Evidently, NAIA has not been used to the ‘Manila Envelope’going in the opposite direction!)

BTW What has happened since all of the hype about Consultants and Contractors refurbishing NAIA T1 for free? – Sorry, I remembered, that was before the election.

Noy P. SalaUla
Guest

..and you invite investors to the Philippines? Who would invest in a shit hole?

david
Guest

don’t leave the airport…it only gets worse!

concernd
Guest

theres always something to complain about if thats how you want to love your life

FallenAngel
Guest

There’s always a point to be missed and that’s definitely how you live yours.

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