NAIA bags title of ‘Worst Airport in Asia’ for 2012

Pinoy pride fans, rejoice! The Philippines can add another achievement to its ever growing list! Ninoy Aquino International Airport (NAIA) Terminal 1 has brushed off competition to once again bag the title of “Worst Airport”! This makes it two (2) years in a row! PINOY PRIDE YEAH! Let’s go for three-peat in 2013!

The difference, though, between last year and this year is that “The Guide to Sleeping in Airports”, the website who ran the survey, is that they divided the worst airport categories by region. So in effect, the title of ‘Worst Airport in the World’ didn’t exist this year; NAIA is now just the “Worst Airport in Asia”. BOO! We were cheated! We used to be worst in the world, now we’re just worst in Asia! Give us back our “World’s Worst Airport” title, you racist basterds!

It doesn’t matter though, whether it’s in Asia, or the world, basta Pinoy da best! Let’s all cheer, scream, march out on the streets, and start opening those bottles of San Miguel Beer!

NB: the above paragraphs are sarcastic in tone. I have to explain it to Pinoys who are satirically and sarcastically challenged.

So what exactly did travelers complain about this year? According to the website:

Traveller Complaints: (Anything and everything) Poor Transit Facilities • Queues • Bribery • Crowded • Insufficient Seating • Delays receiving bags on belt • Poor quality restaurants • Taxi Scams

“at this airport you have to have your itinerary to enter the terminal. i forgot it that day and so the police said if i give him 10 USD he’ll let me in.” – beaniebaby

Pretty much what they complained about last year. Even the dirty toilets are still an issue.

Even how government officials replied is pretty much the same, too. NAIA Terminal 1 manager Dante Basanta was quoted as saying, “It’s unfair for them to say that we have the world’s worst airport because we’ve already implemented several improvements at the terminal for the past several months.” And according to presidential spokesperson Edwin Lacierda, “Tuloy-tuloy po ang gagawin nating renovation po dito sa NAIA 1 and syempre we are always cognizant of the concerns of travelers and certainly we’ll take this to (heart) (The renovations are ongoing at NAIA 1 and of course we are always cognizant of the concerns of travelers…). For my last example, Consuelo Bungag, media affairs chief of the Manila International Airport Authority (MIAA), chimed in, “That’s their opinion. From our end, we know we are doing our best to improve both the facilities and services here at the airport.”

In other words, “We’re working on it; cut us some slack“ and “Screw the surveys, they’re not reflecting our reality, ah basta!”

Now comes the question which authorities in charge will, I think, be hard-pressed and stymied in answering: Where are the results?

It makes you wonder: how serious is our government in their efforts to promote tourism if they can’t even fix the airport?! Now that the airport has been cited two (2) years in a row, do they actually think they can say that their efforts have been successful?! Can they say through their teeth that, indeed, “It’s More Fun in the Philippines” if the first impression that our potential guests get is an awful one?

It’s simple, really. First impressions last. How tourists find your airport will inescapably leave a lasting impression on them. It is the first, and most important step, in making them feel welcome to your country. If you want them to stay, you better make their experience through it as pleasant, smooth and efficient as possible. How hard is that to understand?

Case in point: when I went to Thailand this year, Suvarnabhumi Airport was a great example of this policy in motion. The inside was really clean, getting through immigration was a walk in the park, and the design of the airport allowed for smooth flow of traffic. Plus, the seats are good enough to sleep in even for the most weary traveler. Apparently, the Immigration Division of Thailand has a 3S policy in place: Service mind, security, and standard.

“The purpose of the 3S policy is to improve the quality of our services. We want to give our guests a good impression by making sure that our officers are offering services from the heart (Service Mind) to create security for the country and its people (Security), under the correct rules and regulations (Standard).”
“‘3S’ makes sure that our officers are friendly to the people no matter what nationality they are. The officers must remember to smile. They must be willing to do whatever task is necessary and not choose to do only do the tasks they want. They must offer a service that satisfies people’s needs and makes people comfortable in their dealings with the police,”

Of course, this concept is most likely to be lost on Filipinos, who would rather do with pwede-na-iyan, bahala na, ningas-kugon, and avoidance of responsibility.

There are Pinoys out there who claim to have been to other continents and cry foul; there are other airports in Asia and the world worse than ours. Well, to me, that is a sign of escapist thinking. Someone is worse off than you, so no need to change your current situation. They should get the following message through their thick skulls: It doesn’t matter if you’re the world’s worst or not. What matters is that you’ve been told that your house is dirty. Stop whining and let’s clean up!

Let’s not make the simple complicated, folks. If we’re really resolved to show tourists why it’s more fun in the Philippines, let’s at least give them the proper introduction and welcome. It starts the minute they land.

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About FallenAngel

А вы, друзья, как ни садитесь, все в музыканты не годитесь. - But you, my friends, however you sit, not all as musicians fit.

Post Author: FallenAngel

А вы, друзья, как ни садитесь, все в музыканты не годитесь. - But you, my friends, however you sit, not all as musicians fit.

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64 Comments on "NAIA bags title of ‘Worst Airport in Asia’ for 2012"

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MidwayHaven
Guest

The Ninoy AQUINO International Airport is a reflection of the typical Pinoy: Manila-centric, filled with an obsession for money taken the wrong way, abusive to guests, abhorrent sanitation, unwilling to change unless pushed (and even when pushed, changes painfully slowly).

It doesn’t take that much to invest in upgrading an airport, given President BS AQUINO’s humongous pork barrel. Unless of course he has some sort of personal grudge against Clark’s DMIA named after his predecessor’s daddy.

MidwayHaven
Guest

You’d think that with his damn surname on the airport that the president would put renovation as a priority.

What a big facepalm.

bayan patroller
Guest

inilaan kasi ang budget sa DMIA na gnawa at nakiparte si Gloria Magnanakaw Arroyo

Mr.Derp
Guest

Gloria this and gloria that, yan lang ba ang alam mong ipost? Wala na sigurong maisip ang boss mong si carandang kaya nagiging sirang plaka ka na.

MidwayHaven
Guest

….and that’s a bad thing because???

masiasmaragul
Member

Aside from the tourist, consider as well our returning OFWs. God knows how much they had to endure whilst away from their families just to earn decent money and this is how we welcome them? Sub-standard airport and consecutive hassles from landing to exiting NAIA.

bayan patroller
Guest

siguro pwd sabihen yan noong PANAHON NI GLORIA. pero PANAHON NA NI NOYNOY NGAYON at unti unti nang nakakamove on ang Pilipinas mula sa kapabayaan na idinulot nya

Mr. Derp
Guest

Yep panahon rin ni NOYNOY na nangyari itong “worst airport in the world and now worst airport in asia. Wala ka lang ma post na bago kaya balik nanaman sa sisihan kay gloria. Yan lang ba ang kaya mong gawin,bobo?

DaidoKatsumi
Guest

We never moved on. If we moved on, then stop blaming the past administration for their blunders.

You are indeed a magnet for EMBARRASSMENT.

masiasmaragul
Member

yes we moved on, backwards that is.

bayan patroller
Guest

Hanggang ngayon dama pa rin ng kababayaan ang pinsala na dala ng nakaraang administrasyon. Nandyan pa rin ang mga magnanakaw at mga nangongotong sa BI at iba pa. Hayaan nyo, sa basbas ng ating pangulong Aquino maayos muli ang NAIA na kung si Gloria ay nanakawin lang.

Abaya sees completion of NAIA 1 rehab by 2014 abscbnnews

domo
Guest

Hey vincensus ignoramus. “Murdering” the past admin again? What’s with the basbas crap are you talking about? Is your aquino a god? And from that report of your BS news is nothing but wishful thinking.

Gogs
Member

I swear the topic could be about time share plans in Zaire and she will bring up Gloria.

Mr.Derp
Guest

Bayan patroller is already running out of propaganda to post here. He/she hasn’t got a snowball chance of convincing us. The troll is getting desperate in it’s posts.

Gogs
Member

Like her idol BS Aquino. Uttering anything original would make them turn to stone. So just keep repeating same mantra. Some pinoys will still believe.

bayan patroller
Guest

aBs is #1 in TNS KANTAR ratings #teamkapamilya

Mr. Derp
Guest

Mas konti ang clients ng kantar. Konti ang clients=lower credibility. Abs cbn SUCKS

DaidoKatsumi
Guest

Easily manipulated. Number 1 in spreading MORONISM.

Deal with it. 😀

domo
Guest

#1 my ass thanks to palamunins and parasites like you.

Eng?
Guest

At ano naman kinalaman ng aBs dito sa article? Aber…

Felipe
Guest

Mas malala talaga si AbNoy kaysa sa lahat na mga dating administrasyon. Pati pagiisip ng mga yellow supporters nako-corrupt!

Kay AbNoy talaga mararanasan ang pinaka maruming pamumulitika!

bayan patroller
Guest

bobo mas malala noong panahon ni gloria, marami syang pinapatay at marami rin siyang ninakaw. Ngayon masama ang sambayanan dahil nakakulong na sya. Nabayaran nya lang ang iba kaya nakahospital arrest sya

Mr. Derp
Guest

What a dumbass you are. Show proof of your allegations then…oh wait.. There isn’t any! You really need to learn new tricks moron since it’s not very effective.

Eng?
Guest

“Ngayon masama ang sambayanan dahil nakakulong na sya.”

Ano raw?

masiasmaragul
Member

irony or oxymoron? Perhaps the latter without the O2.

Mr. Derp
Guest

“Ngayon masama(WTF?) ang sambayanan dahil nakakulong na sya. ”

Read it and weep:
http://manilastandardtoday.com/2012/10/25/ombudsman-dismisses-plunder-raps-vs-arroyo/

Anong say mo ngayon bayan paTROLLER?

DaidoKatsumi
Guest

Right and nobody got killed during Noynoy’s term nor he didn’t steal (pork barrel, Hacienda Luisita, etc.) Bravo for your sheer idiocy and ignorance. Sorry if I’m not drinking the Yellow Kool Aide like you do.

So inaamin mo na MASAMA ang sambayanan? Totoo nga. Masama nga ang sambayanan dahil ang mga masasamang tao ay yjng may ‘angry mob’ mindset. Thank you for your revelation that you’re…

EEEEEEEEVIIIIIIIIIIIIIIIIIIIILLLLLLLLLLLL!!!!

XDXDXDXD

joel_delr
Guest

“Abaya sees completion of NAIA 1 rehab by 2014 abscbnnews”

Its only the last quarter of 2012. Are they making anew airport. As far as I see it, this is just a statement which they can just say, “hey, we are doing something, but actually not our best”. Its only rehab, you can hire a good firm and they can do it in a few months. I speak of experience as I have first hand experience doing some rehab works in a semicon factory where an airplane crashed way back 2005. Wala lang talaga silang masabing matino.

Gogs
Member

Yes it’s more fun in the Philippines . Even before you get to your airport limo we put you through an obstacle course. Free of charge.

MR. KREIG
Guest

the insult to the initial injury upon entering the country is that it is not FREE!!!!

MR. KREIG
Guest
Now this is one I am completely qualified to speak about.N.A.I.A.Terminal 1 is a disgrace.A complete cesspool and it has NO EXCUSES for its on-going DISGUSTING TOILETS,you can not call them CR’s coz there is a stench that could kill you.How can a country that charges exhorbitant airport fees justify not having toilet seats,toilet paper,liquid soap dispensers and FINALLY,TA-DA…working hand blow-driers? ALSO NEEDED immediately,someone to dis-infect the place constantly? Now that is just the toilets,parking is a nightmare,even getting there is a hassle,having guards ask for bribes,tips or any other hand-out should be STOPPED immediately as well.It gives the wrong… Read more »
bayan patroller
Guest

hayaan mo, binoto natin si pnoy, tumutupad naman siya sa pangako, antayin lang natin matupad.

Mr.Derp
Guest

Not even related to the post, baba talaga ng EQ at IQ mo bayan patroller/fishball

DaidoKatsumi
Guest

Binoto MO. And when did he made promises? He’s like any other corrupt politician, remember that. XD

masiasmaragul
Member

moreover, what promises? =]

Amir Al Bahr
Guest

tumutupad sa pangako, o tumutuwad sa pango?

Ano ba talaga? Dalawang taon na, di pa rin nakuhang ayusin ng BOBO mong presidente ang paliparan natin. Akala ko gusto niyang palawakin ang turismo sa Pilipinas?

masiasmaragul
Member

A common jest amongst pinoys during the 90’s was about panot. “Uy ang lapad ng paliparan sa noo”
He probably thinks that airports, like his degenerating forehead, just miraculously sprout out from nothingness and does not need maintenance and proper housekeeping.
They arguably can talk the talk but absolutely cannot walk the walk. Oh dear.

Mr. Derp
Guest

Anong sagot mo ngayon Bayan PaTROLLer? Iiwas ka ba sa aming mga pagsubok o magpopost ka nanaman ng walang kwentang propaganda??

Hyden Toro
Guest

Some toilets are dirty and clogged. Some don’t have toilet papers. A Flipina-American, who came to the Philippines, some months ago; lost her bag and money; when her bag was scanned by the security people. When they looked at the security video. The portion where her bag was lost in the video was cut. The security video was not working, during that time. Someone turned it off.

MR.KREIG
Guest
You know,that is one thing I do not get about the fils.The nationalistic sentiment is evident and strong. ‘puso ang pilipino,puso panalo’,and you treat each other like shit.Rob,cheat and steal from each other.It reminds me of ‘da bruthass’ in the states.’Yo homey,whatchew be doin wit dat?You best gimmee dat or me n’s my nina put a hole in ya ass anna make youz be leekin!for reals’. Seriously,doing that to a returning OFW is flippin despicable. And being like ‘da bruthass’ in the states is butt-ugly and class-less. and it starts when a visitor gets off the plane. Ten days ago… Read more »
bayan patroller
Guest

ako nga rin naiinis dyan sa mga kapabayaan na iniwan ni gloria sa atin. Akalain mo kapag gusto makatakas agad wheelchair ang gamit?

Mr.Derp
Guest

@bayanpaTROLLer/fishball
Still not related, why don’t you try GROWING a brain you stupid retarded troll?

DaidoKatsumi
Guest

Haha, you’re so funny. It’s sooooo funny to play the blame game that makes you so stupid.

Bayan patroller is a propagator of red herring. In short, THAT DOESN’T MAKE SENSE! XD

Mr. Derp
Guest

As one cartoon character would say:

bayan patroller
Guest

si gloria ang may kasalanan ng naia eh. Pinabayaan kaya ayan tuloy pugad ng corupsyon.

Mr. Derp
Guest

Sirang plaka ka na, bobo mo talaga.

bayan patroller
Guest

si gloria ang may kasalanan ng naia e. Pinabayaan kaya ayan tuloy pugad ng corupsyon.

Felipe
Guest

Aquino is corrupting our minds and moral judgment. Look at what happened to bayan patroller. Ayaw natin maging ganyan.

DaidoKatsumi
Guest

LAWLS you’re actually a GIRLY MAN everytime you make a comment. Gloria this, Gloria that. 😛

You whine about putting away one corrupt politician and not realizing the full lengths of the corruption. But what do I expect from a ignorant Pinoy pleb like you to know?

bayan patroller
Guest

kaya nga dapat nating iboto si Bam Aquino. Batang Aquino, ipagpatuloy ang pagbabago

Mr. Derp
Guest

Give us ONE good reason why we should believe a f*cking moron like you!

DaidoKatsumi
Guest

Please, please. LET ME LAUGH EVEN MORE! XD

Mr. Derp
Guest

Seriously, Im laughing my ass off right now

Daido Katsumi
Guest

Ya know what’s funny. ALL of bayan paTROLLer’s comments are all CRAP and no substance. 100% PURE PROPAGANDA.

It’s time to clean the mess…

domo
Guest

You know what, the next time bayan patroller/fishball/vincensus ignoramus trolls again, I feel like I wanna humiliate him/her by making a video about emo pnoytards like him/her in a “Leave Britney alone” style, upload it on Youtube and show it not here on GRP but also on AP and SG.

Mr. Derp
Guest

I’d rather hunt him down and introduce him to the business end of my metal bat.

domo
Guest

“not only here on GRP”
*fixed*

Mr. Derp
Guest

His comments are CRAP like his idol Mr. Baldy MCFucksupalot.

Jetlag807
Guest

Living in the Philippines, there are only two things I hate about air travel; NAIA Departure and NAIA Arrival! Nuff said!

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[…] tries to prod investors to come here to the Philippines, the fact remains that our welcome mat, the NAIA terminal 1, has just been universally reviled by travelers this year, for the second year in a row! How can […]

mcalleyboy
Guest

The real reason I feel the airport is the worst is the constant money collection windows as your leaving there are 3, OFW tax, airport tax, Philippine Immigrant tax and upon return what a mess of people to deal with and why? Clear these opportunist out of the airport parking lot that includes the venders, provide real honest double checked transportation including buses and the whole family won’t have to suffer picking you up.

trackback

[…] can even paste a section from my article last year about what people complained about when it comes to NAIA 1, and it would still apply this […]

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