NAIA bags title of ‘Worst Airport in Asia’ for 2012

Pinoy pride fans, rejoice! The Philippines can add another achievement to its ever growing list! Ninoy Aquino International Airport (NAIA) Terminal 1 has brushed off competition to once again bag the title of “Worst Airport”! This makes it two (2) years in a row! PINOY PRIDE YEAH! Let’s go for three-peat in 2013!

The difference, though, between last year and this year is that “The Guide to Sleeping in Airports”, the website who ran the survey, is that they divided the worst airport categories by region. So in effect, the title of ‘Worst Airport in the World’ didn’t exist this year; NAIA is now just the “Worst Airport in Asia”. BOO! We were cheated! We used to be worst in the world, now we’re just worst in Asia! Give us back our “World’s Worst Airport” title, you racist basterds!

It doesn’t matter though, whether it’s in Asia, or the world, basta Pinoy da best! Let’s all cheer, scream, march out on the streets, and start opening those bottles of San Miguel Beer!

NB: the above paragraphs are sarcastic in tone. I have to explain it to Pinoys who are satirically and sarcastically challenged.

So what exactly did travelers complain about this year? According to the website:

Traveller Complaints: (Anything and everything) Poor Transit Facilities • Queues • Bribery • Crowded • Insufficient Seating • Delays receiving bags on belt • Poor quality restaurants • Taxi Scams

“at this airport you have to have your itinerary to enter the terminal. i forgot it that day and so the police said if i give him 10 USD he’ll let me in.” – beaniebaby

Pretty much what they complained about last year. Even the dirty toilets are still an issue.

Even how government officials replied is pretty much the same, too. NAIA Terminal 1 manager Dante Basanta was quoted as saying, “It’s unfair for them to say that we have the world’s worst airport because we’ve already implemented several improvements at the terminal for the past several months.” And according to presidential spokesperson Edwin Lacierda, “Tuloy-tuloy po ang gagawin nating renovation po dito sa NAIA 1 and syempre we are always cognizant of the concerns of travelers and certainly we’ll take this to (heart) (The renovations are ongoing at NAIA 1 and of course we are always cognizant of the concerns of travelers…). For my last example, Consuelo Bungag, media affairs chief of the Manila International Airport Authority (MIAA), chimed in, “That’s their opinion. From our end, we know we are doing our best to improve both the facilities and services here at the airport.”

In other words, “We’re working on it; cut us some slack“ and “Screw the surveys, they’re not reflecting our reality, ah basta!”

Now comes the question which authorities in charge will, I think, be hard-pressed and stymied in answering: Where are the results?

It makes you wonder: how serious is our government in their efforts to promote tourism if they can’t even fix the airport?! Now that the airport has been cited two (2) years in a row, do they actually think they can say that their efforts have been successful?! Can they say through their teeth that, indeed, “It’s More Fun in the Philippines” if the first impression that our potential guests get is an awful one?

It’s simple, really. First impressions last. How tourists find your airport will inescapably leave a lasting impression on them. It is the first, and most important step, in making them feel welcome to your country. If you want them to stay, you better make their experience through it as pleasant, smooth and efficient as possible. How hard is that to understand?

Case in point: when I went to Thailand this year, Suvarnabhumi Airport was a great example of this policy in motion. The inside was really clean, getting through immigration was a walk in the park, and the design of the airport allowed for smooth flow of traffic. Plus, the seats are good enough to sleep in even for the most weary traveler. Apparently, the Immigration Division of Thailand has a 3S policy in place: Service mind, security, and standard.

“The purpose of the 3S policy is to improve the quality of our services. We want to give our guests a good impression by making sure that our officers are offering services from the heart (Service Mind) to create security for the country and its people (Security), under the correct rules and regulations (Standard).”
“‘3S’ makes sure that our officers are friendly to the people no matter what nationality they are. The officers must remember to smile. They must be willing to do whatever task is necessary and not choose to do only do the tasks they want. They must offer a service that satisfies people’s needs and makes people comfortable in their dealings with the police,”

Of course, this concept is most likely to be lost on Filipinos, who would rather do with pwede-na-iyan, bahala na, ningas-kugon, and avoidance of responsibility.

There are Pinoys out there who claim to have been to other continents and cry foul; there are other airports in Asia and the world worse than ours. Well, to me, that is a sign of escapist thinking. Someone is worse off than you, so no need to change your current situation. They should get the following message through their thick skulls: It doesn’t matter if you’re the world’s worst or not. What matters is that you’ve been told that your house is dirty. Stop whining and let’s clean up!

Let’s not make the simple complicated, folks. If we’re really resolved to show tourists why it’s more fun in the Philippines, let’s at least give them the proper introduction and welcome. It starts the minute they land.

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About FallenAngel

А вы, друзья, как ни садитесь, все в музыканты не годитесь. - But you, my friends, however you sit, not all as musicians fit.

Post Author: FallenAngel

А вы, друзья, как ни садитесь, все в музыканты не годитесь. - But you, my friends, however you sit, not all as musicians fit.

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64 Comments on "NAIA bags title of ‘Worst Airport in Asia’ for 2012"

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MidwayHaven
Guest

The Ninoy AQUINO International Airport is a reflection of the typical Pinoy: Manila-centric, filled with an obsession for money taken the wrong way, abusive to guests, abhorrent sanitation, unwilling to change unless pushed (and even when pushed, changes painfully slowly).

It doesn’t take that much to invest in upgrading an airport, given President BS AQUINO’s humongous pork barrel. Unless of course he has some sort of personal grudge against Clark’s DMIA named after his predecessor’s daddy.

bayan patroller
Guest

Hanggang ngayon dama pa rin ng kababayaan ang pinsala na dala ng nakaraang administrasyon. Nandyan pa rin ang mga magnanakaw at mga nangongotong sa BI at iba pa. Hayaan nyo, sa basbas ng ating pangulong Aquino maayos muli ang NAIA na kung si Gloria ay nanakawin lang.

Abaya sees completion of NAIA 1 rehab by 2014 abscbnnews

Gogs
Member

Yes it’s more fun in the Philippines . Even before you get to your airport limo we put you through an obstacle course. Free of charge.

MR. KREIG
Guest
Now this is one I am completely qualified to speak about.N.A.I.A.Terminal 1 is a disgrace.A complete cesspool and it has NO EXCUSES for its on-going DISGUSTING TOILETS,you can not call them CR’s coz there is a stench that could kill you.How can a country that charges exhorbitant airport fees justify not having toilet seats,toilet paper,liquid soap dispensers and FINALLY,TA-DA…working hand blow-driers? ALSO NEEDED immediately,someone to dis-infect the place constantly? Now that is just the toilets,parking is a nightmare,even getting there is a hassle,having guards ask for bribes,tips or any other hand-out should be STOPPED immediately as well.It gives the wrong… Read more »
Hyden Toro
Guest

Some toilets are dirty and clogged. Some don’t have toilet papers. A Flipina-American, who came to the Philippines, some months ago; lost her bag and money; when her bag was scanned by the security people. When they looked at the security video. The portion where her bag was lost in the video was cut. The security video was not working, during that time. Someone turned it off.

bayan patroller
Guest

si gloria ang may kasalanan ng naia eh. Pinabayaan kaya ayan tuloy pugad ng corupsyon.

bayan patroller
Guest

si gloria ang may kasalanan ng naia e. Pinabayaan kaya ayan tuloy pugad ng corupsyon.

bayan patroller
Guest

kaya nga dapat nating iboto si Bam Aquino. Batang Aquino, ipagpatuloy ang pagbabago

Daido Katsumi
Guest

Ya know what’s funny. ALL of bayan paTROLLer’s comments are all CRAP and no substance. 100% PURE PROPAGANDA.

It’s time to clean the mess…

Jetlag807
Guest

Living in the Philippines, there are only two things I hate about air travel; NAIA Departure and NAIA Arrival! Nuff said!

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[…] tries to prod investors to come here to the Philippines, the fact remains that our welcome mat, the NAIA terminal 1, has just been universally reviled by travelers this year, for the second year in a row! How can […]

mcalleyboy
Guest

The real reason I feel the airport is the worst is the constant money collection windows as your leaving there are 3, OFW tax, airport tax, Philippine Immigrant tax and upon return what a mess of people to deal with and why? Clear these opportunist out of the airport parking lot that includes the venders, provide real honest double checked transportation including buses and the whole family won’t have to suffer picking you up.

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[…] can even paste a section from my article last year about what people complained about when it comes to NAIA 1, and it would still apply this […]